1. Where do you ship from?
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
2. How long will it take for my items to arrive?
US UK UZ NZ.....(European countries and North America): 8-12 business days.
Asian countries:8~15 business days.
Other countries:15~25 business days.
3. How long will it take to receive a tracking number?
It will usually take between 1-2 business days.
4. Where can I place an order from?
You can place an order from any country; we ship Worldwide.
5. Is shipping really FREE?
Yes, Free Shipping on ALL Orders!
6. Where is your company located?
Our company is located in Shenzhen, China.
7. Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will check out using USD at the most current exchange rate.
8. Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
9. Who can I contact if I have a problem with my order?
All inquiries can be forwarded to CourtneyWeaver1567@outlook.com
10. How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal.
11. Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure. Shopify and PayPal will protect both of us.
12. If I enter my email address, will you sell my information?
We do not sell our customer's information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
13. Will I (the customer) have to pay customs?
In most countries, you will not have to pay customs, but it depends on where you are located and your local laws.
14. Can I cancel my order?
We accept order cancellation before the product is shipped or produced. If the order is canceled, you will get a full refund. We can not cancel the order if the product is already shipped out.
15. What happens if I receive the wrong or broken item?
If there’s an issue with your order -- if it’s the wrong color, defective, broken, or other problem -- please contact us, we may accept an exchange or refund.
Please feel free to contact us if you have any questions. CourtneyWeaver1567@outlook.com